<BULLETIN>
<TITLE>nova 10 11/1</TITLE>
<STORY>
<Slug>017 ENERGY LLOYD</Slug>
<TEXT>Millions of pounds in compensation are going unclaimed because customers aren't
holding the big energy companies to account according to Which?

The consumer group says that when a supplier won't admit they're at fault only
10-percent of us are taking the matter further. 

Chief Executive Richard Lloyd, says consumers should go to the ombudsman if
their complaint isn't resolved by an energy company.

[Take AUDIO
NUMBER: 017
OUT WORDS: shockingly poor
Duration: 15"]


[Total 00:37]
</TEXT>
<AUDIO="p:\news\IRN\./300099.mp2">
</STORY>
<STORY>
<Slug>edf 9</Slug>
<TEXT>meanwhile EDF Energy has announced a cut in tariffs.

The energy supplier increased its gas bills in November,
but now says it will cut them by 5-percent.
</TEXT>
</STORY>
<STORY>
<Slug>FRAUD 1</Slug>
<TEXT>Police in Weston want your help to identify two people who they say may be able to help with a fraud investigation.

The South Ward Neighbourhood Team wants to trace a red haired woman and a man in a dark cap - in relation to an alleged fraud offence at The Range on Marchfields Way, between eleven A-M and midday on December the 20th.
</TEXT>
</STORY>
<STORY>
<Slug>CRASH 1</Slug>
<TEXT>Police have named an 80 year old man from Highbridge who died after his car hit a garden wall in Wiltshire.

John Hackett's blue Ford Fiesta left the road near Chippenham on December the thirtieth, and he died despite undergoing surgery at a hospital in Swindon.

Officers want anyone who saw what happened to get in touch with them.
</TEXT>
</STORY>
<STORY>
<Slug>films 10</Slug>
<TEXT>David Cameron wants the British film industry to concentrate on making more mainstream movies.

The Prime Minister's keen for producers to get extra help to generate commercially successful independent pictures that aren't bankrolled by Hollywood.
</TEXT>
</STORY>
<STORY>
<Slug>pants 10</Slug>
<TEXT>The dirty truth has been revealed about men's underwear habits. 

According to research, less than eight in 10 men change their pants every day...
</TEXT>
</STORY>
<STORY>
<Slug>BULLETIN ENDS</Slug>
<TEXT>Nova news - now you're up to date
</TEXT>
</STORY>
</BULLETIN>
